Insurance Providers
Tailored use case scenarios that enhance efficiency and reduce risk for the insurance industry
Our flexible, unified technology platform helps leading insurance companies streamline operations, minimize risk, and elevate the policyholder experience. From underwriting and onboarding to claims and compliance, our solutions boost profitability, strengthen customer loyalty, and ensure regulatory compliance.
- Policy Underwriting & Risk Evaluation
- Automated Customer Onboarding
- AI-Driven Fraud Prevention & Detection
- Claims Acceleration & Accuracy
- Policyholder Experience Optimization
Learn how we help Insurance Providers
American Insurance Service Company
Claims Processing & Fraud Detection
Client Challenge
High volume of claims with rising instances of fraudulent submissions.
EIS Solution
Integrated voice recognition and biometric voiceprint technology to authenticate callers and analyze voice patterns for potential fraud indicators.
Results
Estimated $10M saved annually from reduced fraud and
operational efficiency gains.
20%
Reduction in claim fraud in the first year
15%
Decreased claim processing time
Enhanced customer satisfaction
ROI Drivers
Direct savings from fraud prevention
Reduced manpower needed for manual fraud detection
Improved claim handling efficiency and customer loyalty
American Insurance Service Company
Customer Authentication & Identity Verification
Client Challenge
Long call centre queues due to lengthy identity verification processes.
EIS Solution
Deployed voice biometrics for real-time caller authentication, replacing traditional security questions.
Results
Saved an estimated $5M annually in operational costs
(through reduced call durations and improved agent productivity).
45s
Handling time saved per call
80%
Adoption rate 
of voice authentication
18%
Improved customer satisfaction scores
ROI Drivers
Direct savings from fraud prevention
Lower operational costs via faster call handling.
Increased security and reduced identity theft risks.
American Insurance Service Company
Customer Experience and Sentiment Analysis
Client Challenge
Inability to gauge real-time customer sentiment to improve service outcomes.
EIS Solution
Integrated voice analytics and recognition tools to analyze tone, stress levels, and sentiment during customer interactions.
Results
Achieved $7M in revenue retention and growth from improved
loyalty and upsell opportunities.
12%
Reduction in churn with at-risk customer identification
15%
More cross-sell opportunities
Training+
Enhanced training for agents
ROI Drivers
Lower operational costs via faster call handling.
Better customer experience and reduced dropout rates.
Increased security and reduced identity theft risks.
American Insurance Service Company
Notice of Loss (FNOL) Automation
Client Challenge
Manual FNOL intake processes leading to delays and errors.
EIS Solution
Used speech-to-text and voice recognition AI to automate FNOL data capture from customer calls.
Results
Estimated $4M in operational savings and improved customer
satisfaction with faster service delivery.
20min
Reduction in FNOL reporting time
25%
Increased claim detail accuracy
Faster
Enabled faster claim initiation and resolution.
ROI Drivers
Faster claim reporting and processing.
Reduced data entry errors and follow-up calls.
Streamlined customer journey during critical moments.
American Insurance Service Company
Compliance & Risk Monitoring
Client Challenge
Ensuring regulatory compliance in sensitive customer conversations (e.g., product disclosures, GDPR).
EIS Solution
Voice recognition systems combined with real-time call monitoring to ensure agents follow protocols and scripts.
Results
Payback on technology investment achieved within 12 months
through avoided penalties and improved audit readiness.
30%
Reduction in compliance violations
$3-5M
In avoided potential fines
ROI Drivers
Avoidance of regulatory fines and reputational damage.
Improved compliance monitoring at scale.
Enhanced trust and transparency with customers.
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